Privacy Policy

1. Data Controller

The Data Controller responsible for personal data collected through this website is:

• Business Name: Lavanderia Patuka
• Address: Via Castellana, 130, 31044 Montebelluna (TV), Italy
• Phone / WhatsApp: +39 348 808 5887
• Website: https://www.lavanderiapatuka.it

2. Personal Data We Collect

This website is primarily informational and collects only the minimum data necessary:

• Contact data voluntarily provided: name, email address, and message content when a user contacts us via the contact form, phone, or WhatsApp.
• Technical browsing and language detection data: IP address, browser type, language preference (Accept-Language HTTP header), and approximate country code provided by CDN headers solely to display the website automatically in Italian, Spanish, or English.
• Public Google Reviews: we display public ratings and reviews voluntarily posted by customers on our official Google Maps / Google Business Profile listing.

3. Purposes and Legal Basis of Processing

Personal data is processed strictly for the following purposes under Article 6 of the GDPR:

• Customer support and inquiries (Art. 6(1)(b) GDPR — performance of pre-contractual measures at the user’s request): answering questions about pricing, machines, opening hours, or support.
• Technical operation, security, and language localization (Art. 6(1)(f) GDPR — legitimate interest): ensuring proper site delivery, security, and language selection.
• Compliance with legal obligations (Art. 6(1)(c) GDPR): fulfilling obligations required by applicable laws or authorities.

4. Data Recipients & Third-Party Services

Lavanderia Patuka never sells, rents, or shares personal data with third parties for marketing purposes. Technical data is only processed by essential service providers:

• Web hosting and CDN infrastructure providers.
• Google Ireland Limited: for displaying the embedded location map (Google Maps Embed), web typography (Google Fonts), and public customer reviews (Google Places API).

5. Data Retention Period

Information submitted through contact inquiries is retained only for the time necessary to resolve the request and comply with applicable legal obligations. Real-time language detection headers are not stored in personal profiles.

6. Your Rights under GDPR (Arts. 15–22)

Users may exercise their data protection rights at any time free of charge, including:

• The right to access, rectify, or erase personal data ("right to be forgotten").
• The right to restrict or object to processing and the right to data portability.
• The right to lodge a complaint with a supervisory authority, in particular the Italian Data Protection Authority (Garante per la protezione dei dati personali — www.garanteprivacy.it).